CUSTOMER SUPPORT AGENT M/F (ZAGREB OFFICE)

Zagreb
Stalni radni odnos
Puno radno vrijeme

Prije 2 mjeseca
Jednostavna prijava

Hi,We are Aircash, the first Croatian Fintech, a licensed EU electronic money institution and issuer of the Aircash Mastercard prepaid card.Our vision is to be the most creative super-app in Europe and to create a better payment experience for everyone.That is why we innovate every day to provide new products and services to our users and create new trends in the Fintech industry.Our team of 120+ employees works on one product – the Aircash platform – and continuously develops new, innovative services and functionalities using our own knowledge and resources.If you are interested in working in a stable and constantly growing innovative company on a platform heading to 1,000,000 users across Europe, contact us - we would love to talk to you!***Our team is seeking a Customer Support Agent who is fluent in Croatian and English. Conversational proficiency in any of the following languages is a plus:

Slovenian
French
Italian
German

Key Responsibilities:

Provide fast and quality-based support to potential and existing Aircash users via all available communication channels
Execute administrative tasks and coordinate interactions with users
Work in shifts (regular workdays, weekends, public holidays – according to the monthly working hour schedule)
Employment options: Full Time / Student Contract

Qualifications you bring:

High School diploma, preferably in the Economic field of study
Experience in Customer Support roles and communication with users
Excellent communication and teamwork skills
Proficiency in Microsoft Office tools
Active knowledge of the Croatian and English
Slovenian/French/Italian or German language is a plus
Persistence, accuracy and proficiency in executing work tasks
Focus on Users and their needs
Active solving of user inquiries received by email or phone
Ability to recognize additional opportunities to provide support to users
Responsibility for service quality
Excellent organizational skills and problem-solving orientation
Continuous efforts put towards task and support process optimization
Availability to work in shifts and during weekends and holidays

What’s in it for you:

Work at the top of FinTech industry and on the international market
Opportunity to participate in interesting, global-reaching projects
Dedicated time and resources for growth and adopting new skills
Freedom to contribute, no matter what your job title is
As we regularly research the market, you can expect a competitive salary according to your experience.
Shift work, 7 days a week, with additional compensation for Sundays and the holidays
Start your working day off right, coffee and tea are waiting for you every morning in our kitchen with the view
Daily lunch – catering service, 5 different menus every day (including veggie) and fresh fruit delivered to the office daily
Christmas, Easter bonus and annual gift
100% paid Multisport card
Comprehensive medical check-up
Benefits for parents (newborn baby bonus, child gift, days off for first kindergarten/elementary school days)

Where will you be working:

We value time and knowledge that our employees put into their work - which is why we have a personalized onboarding process into your new role with us
Our success is based on listening to the opinions of our employees and their proactivity- you will have the opportunity to give your feedback as well as receive it on a regular basis
We invest in our employee’s knowledge and provide them with all the tools and resources needed for them to be at the level of challenges
You will be working in a company where friendly and team atmosphere is deeply rooted as core value

Aircash