At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at .As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job Function: Pharmaceutical SalesJob Sub Function: Sales – Pharm (No Commission)Job Category: ProfessionalAll Job Posting Locations: Zagreb, Grad Zagreb, CroatiaJob Description:Senior Key Account Specialist - hematologyPreferred location to be based: Zagreb, CroatiaLocation to cover: Central , Eastern and Western part of CroatiaFull time jobThe Senior Key Account Specialist is responsible for driving commercial success within the assigned territory through ethical, compliant and scientifically balanced engagement. This role builds trusted partnerships with healthcare professionals and institutional stakeholders while contributing to sustainable business growth and reinforcing Johnson & Johnson’s reputation for integrity, credibility and excellence.The position requires strong therapeutic area expertise, strategic account management capabilities and close collaboration with cross‑functional partners.Key ResponsibilitiesCommercial ExcellenceAchieve sales targets within the assigned territory through a highly ethical, compliant and customer-centric approachDemonstrate deep expertise in Johnson & Johnson products, the therapeutic area and competitive landscapePlan, execute and follow up on customer visits in line with cycle strategy and the Plan of ActionOrganize and manage daily customer interactions, visit frequency and territory coverageAssess and address the needs of physicians and other HCPs using appropriate resources and solutionsAnalyze customer interaction data and reports to optimize engagement strategiesCo-develop and execute territory business plansEnsure accurate and timely daily reporting in iCONNECTExecute market-specific and strategic marketing activities in the fieldIdentify new customers and business opportunitiesDeliver scientific presentations, hospital meetings and educational talksPrepare, organize and lead events with full ownershipRepresent the company at congresses and scientific meetingsMaintain accurate customer targeting, segmentation and database managementEnsure financial discipline and accurate expense settlementSafeguard and maintain company assetsActively participate in cycle meetings, sales meetings and trainingsEnsure compliance with SOPs, internal policies and deadlinesBusiness RelationshipsBuild and maintain strong, long-term relationships with HCPs and KOLsManage key accounts, understanding institutional dynamics and stakeholder rolesMaintain up-to-date market segmentation and account information in iCONNECTDrive account-level strategies aligned with promotional objectivesCross-Functional CollaborationWork closely with cross-functional partners to deliver integrated account solutionsCollaborate regularly with Medical Manager to address customer needs in medical education and scientific exchangeFoster a transparent, collaborative and trustworthy working environment internally and externallyAccess & GrowthUse compliant and effective relationship skills to gain access to physicians and institutionsIdentify the needs and bring appropriate cross-functional expertise to support business growthPerform additional duties as assigned by the direct managerQualificationsUniversity degree in Medicine, Pharmacy, or Biomedical ScienceMinimum 5 years of experience in the ethical promotion of innovative medicines or relevant clinical experienceExperience in the Hematology/Oncology therapeutic area is a strong advantageDemonstrated commitment to compliance, scientific excellence and ethical standardsWillingness and ability to travel extensively within the assigned territoryExcellent communication and presentation skills, both written and verbalStrong planning and organizational skills with the ability to execute effectively in a dynamic environmentProven ability to work collaboratively in cross‑functional teamsHigh level of personal accountability, ownership and a positive, resilient mindsetCourage to take initiative, responsibility for outcomes and openness to challenge and feedbackStrong business acumen, with proficiency in business tools and well‑developed strategic and analytical thinking skillsStrong customer focus and service‑oriented mindset; proactive, innovative and results‑driven approachAbility to analyze and interpret market dynamics, customer needs and competitive activityNative local language proficiency (Croatian ) with fluent English, both written and spokenValid B‑category driving licenseRequired Skills:Preferred Skills: Account Management, Business Savvy, Channel Management, Channel Partner Enablement, Communication, Customer Centricity, Market Savvy, Pharmaceutical Industry, Pharmaceutical Sales Marketing, Problem Solving, Route to Market, Sales Channels, Sales Proposals, Sales Trend Analysis
