Technical Service Specialist (Diagnostic Division)

Zagreb
Stalni radni odnos
Puno radno vrijeme

Prije 1 mjesec

JOB DESCRIPTION:Technical Service Specialist (Diagnostic Division)For our Abbott Diagnostics Division we are looking for a talented, well-motivated person to join our filed support team in Croatia as a Technical Service Specialist. This will be a field-based role requiring daily travelling across assigned area (mostly central Croatia).PRIMARY OBJECTIVE OF THE POSITIONThe Technical Service Specialist is responsible for providing level two support to our customer base – handling installations, complex repairs, longer duration instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.MAJOR ACCOUNTABILITIES

Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
Provide level two service (complex service interventions requiring more than four hours of labor)
Installation of instruments and automation
Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
Assist with customer business reviews
Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labor time
Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
Perform basic technical coaching and training for Technical Service Specialist

REQUIREMENTS / WORK EXPERIENCE

Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
More than 2 years of experience as Technical Service Specialist and or a proven track record in a similar position, supported by management and customer references
Successful engagement with customers, specifically key stakeholders and lab staff
Excellent product and industry knowledge
Excellent experience and process skills of the business functions service delivery
Excellent communication skills
Very good command of English and Croatian is a must
Ability to identify and drive resolution of issues
Technical expert for product line responsibility
Excellent experience in use of analytical tools and software
Valid driving license and good driving experience

HOW WE WILL REWARD YOUAs you’d expect from a global healthcare company, we offer stable employment conditions, long-term career perspectives and a fantastic range of benefits including competitive salaries, bonus potential and many others.The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY: Field ServicesDIVISION: CRLB Core LabLOCATION: Croatia
Zagreb : Building EPHADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: Yes, 75 % of the TimeMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Not Applicable

Abbott

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