Customer Service Technician - Rijeka
Printec Group
- Rijeka, Primorsko-goranska
- Privremeni radni odnos
- Puno radno vrijeme
- Providing on site installations and upgrades of the reasonably straightforward products following the plans, either by working alone or as a part of a team, under supervision
- Resolving routine maintenance incidents and problems addressed either, directly, from customers and/or through the company's Technical Escalation process
- Developing to support the ongoing administration, troubleshooting and support of onsite customer systems of his expertise
- Develop existing skills and knowledge, as well as, appropriate support resources to find resolution to customer incidents
- Visiting customers to provide a one-to-one service; implement feedback or complaints procedures for customers to use;
- Support the production of pre-installation documentation containing detailed task lists and work plans following outlined templates
- Reparation and replacement of the Module and Parts at the Service Centre, Spare Parts Management
- High School in Engineering, Computer science or field related to IT
- Problem solving and analytical skills, business awareness and creativity
- English and local language knowledge
- Experience with ATM systems
- Experience with banking technologies, transaction processing and applications for self-service equipment