Customer Experience Intern

Samsung

  • Zagreb
  • Osposobljavanje
  • Puno radno vrijeme
  • Prije 7 dana
Position SummaryWe are looking for a new Intern to join our Customer Service team!Role and ResponsibilitiesCall Center & VOC management
  • Contact center performance supervision
  • monitor and control contact center performance
  • report for contact center performance
  • Consumer support
  • VOC response
  • consumer complaints and inquiries
  • consumer satisfaction measuring and follow up action
Marketing and Sales tasks
  • Customer retention program
  • ECO service support
Digital service
  • Support contents management
  • Community management
  • To support direct supervisor upon whose request performs all other task
Skills and Qualifications
  • University graduate or last year of studies with ability to work full time
  • Fluent in English, both written and spoken and local language
  • Advanced user of MS Office (Word, Excel, PowerPoint)
  • Very good knowledge and understanding of systems and processes
  • Excellent organization, co-ordination, and time-management skills
  • Analytical and strategic thinking, problem solving attitude
  • Strong creative sensibility and motivated by new challenges
  • Highly customer oriented with strong communication skills
  • Good team player and relationship building skills
  • Passionate and high level of responsibility
  • Pressure resistant
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Samsung