(fluent Croatian and English) Technical Support Consultant (remote)

Rijeka, Primorsko-goranska
Ugovor
Puno radno vrijeme

Prije 21 dan
Jednostavna prijava

Passionate about the world of tech?What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Excited? Let’s see what it takes 💛What you will do:

Provide exceptional customer support via calls and chats
Build positive and long-lasting relationships with customers
Accurately report incidents and ensure proper escalation of incidents
Effectively manage and follow up on the inquiries
Always be up-to-date with the general market conditions
Securely work with customers’ sensitive information
Apply the latest and greatest customer happiness practices
Maintain working knowledge of our client’s products and services
Continuously seek improvement to enhance the team's performance

What you need to succeed in this role:

Excellent Croatian and English (at least C1 for both spoken and written)
At least 2 years of experience in user support
Experience in providing support for computers, tablets, smartphones, and smart home devices
Experience in applications and social media configurations
Experience in email and web browsing support
Experience in office software support for users
Technical studies diploma or courses
Knowledge of Windows, macOS
Analytical and research skills
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

Experience in antivirus software and personal firewall support
Experience in installing and configuring corporate internet connections

Benefits and Perks:

Flexible schedule
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.Who we are:SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Visit our website:DISCLAIMERWe are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

SupportYourApp